Assigning Knowledge Center Privileges

Access to Knowledge Center articles is controlled by two mechanisms:

• Article Visibility: When users submit articles, they specify whether the article has public or private visibility. Any SBM user can access public articles. Private articles can only be accessed by users or groups that belong to the visibility group that is associated with the article.
• Visibility Group: If an article has private visibility, the submitter must select a visibility group for it. Administrators assign users and groups to visibility groups as described below. If users are not part of the visibility group for private articles, the article will not be displayed for them on the Knowledge tab. (See Configuring the Knowledge View for information about creating new visibility groups.)

To assign privileges for articles:

1. Log in to http://serverName/tmtrack/tmtrack.dll?shell=srp with a user account that has Remote Administration privileges.
2. Select Customize | Knowledge Center Privileges.
3. On the Knowledge Center Privileges page, select either Group or User.
4. Type the name (or a few letters of the name) of the group or user you want to assign to visibility groups. Click the search button.
5. Select the group or user in the left pane, and then in the right pane, select the visibility group or groups you want to assign to that group or user.
6. Click Save to save your changes. To undo unsaved changes and start over, click Discard.