Configuration Management System Roles

The following roles (or actors) are available in the Configuration Management System process app.

Configuration Manager - This role is responsible for the Configuration Management System and the CI Relationships. Duties include:

Ensure efficiency and effectiveness of the Configuration Management process
Define Configuration Management policy and scope
Promote continuous service improvement for Configuration Management
Produce KPI reports for management review
Schedule regular CI verification and audits
Maintain the Configuration Management System
Monitor the quality of the CI records and their usefulness to the other Service Manager processes, especially Incident Management, Problem Management, Change Management, and Release Management
Monitor the quality of CI information, including CI-to-CI relationships
Develop methods and procedures for populating the change management database (CMDB)

Configuration Analyst - This role is responsible for monitoring CI records. Duties include:

Coordinate Configuration Management activities including CI identification, control, audit, and verification
Collaborate with Change Management to update CI records
Produce KPI reports

Configuration User - This role is for the users who will submit new CIs or search for CIs to relate to incidents, problems, or requests.

CMS Administrator - This role is responsible for administering the Configuration Management System process app, performing such duties as assigning users to roles or fixing issues.

View Only - This role can view items.

Dashboards - This role can run guest-level reports.