Request Center is a portal into IT services, where users can quickly access important and pertinent information. Request Center is for tailored for users who require limited access to Service Manager and who do not require the additional functionality found in the User Workspace.
Request Center consists of the following views:
- Catalog tab, where users can submit requests into applications or access external URLs as determined by the IT Administrator.
- Requests tab, where users can monitor the items that they have submitted, alerting them if any item requires action such as adding information.
- Approvals tab, where users can monitor items that are pending their approval.
- Knowledge tab, where users can access public Knowledge Center articles and private articles they have privileges to view.
Urgent announcements that were submitted into Knowledge Center are displayed on the announcement bar, which appears below the banner.
Users can click the Help button to display inline help for understanding how to use the portal.
Both the banner and the Contact Info are configurable by the IT administrator. The IT administrator can choose the logo and title to display in the banner. The IT administrator can also choose which information to display in the Contact Info dialog box. See Defining Categories for details.