The Knowledge Management Dashboard gives an overview of the existing knowledge base articles, trend lines of published articles, and articles currently in the process of being published.
The Knowledge Management Dashboard report is available in the SRC - Knowledge Management snapshot.
Tip: Set the
Knowledge Management
Dashboard report as the home page report for the
Knowledge Management
application by opening the
Knowledge Management
application in the
User Workspace,
clicking the
Application Settings icon (
), and choosing the report under
Home Page Report.
), and choosing the report under
Home Page Report.
- Published Articles displays the recently published articles in the same format that appears in Request Center. Choose from different display options such as filtering to display articles in one category.
- Published Article Trend by Type shows the trend of how many articles are being published each week, based on the article types.
- Articles in Progress shows the open active articles that have not been published and that are not in the draft state. After articles are published, they are marked as inactive.