The following roles (or actors) are available in the Change Management
process app.
Change Manager - This role ensures that standard procedures for
change are followed. Other duties include:
- Ensure efficiency and effectiveness of the Change Management process
- Manage Change Management staff
- Provide for continuous service improvement for Change Management
- Conduct impact analysis on proposed changes
- Schedule regular configuration item (CI) verification and audits
- Produce KPI reports for management review
- Manage Forward Schedule of Change conflicts
- Conduct the Change Approval Board meetings on a regular basis
- Maintain the Change Management system
- Collaborate with other ITSM processes such as Problem Management,
Issue Management, and Configuration Management
Change Implementer - This role is for change management staff who
are responsible for implementing the change. Other duties include:
- Own requests from implementation to closure
- Ensure that prior approval has been granted before executing the
change
- Collaborate with requesters to implement the requested change
- Inform Change Management staff of request status and resolution
- Coordinate with release management staff to ensure that processes are
followed
- Provide post-implementation feedback during PIR (Post Implementation
Review)
Change Requester - This role is for the users who will be
submitting RFCs, providing the necessary details to the change implementers.
CM Administrator - This role is responsible for administering
Change Management, such as assigning users to roles or fixing
SBM issues.
Dashboards - This role can run guest-level reports.
Demand Planner - Obsolete.
View Only - This role can view items.
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