Configuring the Global Search Feature

The powerful search feature in Work Center enables users to search for work items across all applications from a single place. Users can search for work items in all projects or filter the search to items in their preferred projects.

Search criteria is applied to most fields users have access to, with a few exceptions:

For Text fields, the Include field in Keyword searches check box must be selected for the field in SBM Composer. This option is located on the field's Options tab.
Data in Date/Time, Numeric, and Summation fields are not evaluated in search queries.

Privileges control the items returned by user searches and the information users see in each item.

On-premise customers can control certain system aspects of the Work Center global search feature, such as configuring polling interval that determines how often to poll the database to learn about new search strings and new related articles. The default is 30 seconds. These settings are modified in SBM Configurator. For details on system search settings, refer to the SBM Installation and Configuration Guide.