SLA Settings

Service Level Agreements (SLAs) define the level of service that an organization commits to its customers. Projects can be associated with a specific SLA, allowing you to track SLA compliance for items submitted in that project.

The SLAs page lists the SLAs that have been defined for the project. It includes the name, description, status, and effective date of each SLA.

Note: If you change settings for an active SLA, both the old and new version of the SLA are stored. New items will use the new settings, but existing items will continue to use the original settings.
Toolbar Options
Tip: Click the icon next to the SLA name to see a summary of the SLA.