Personalizing Work Center → Using the Accessible Interface
The Accessible interface condenses Work Center features into a format that is appropriate for users who rely on assistive technologies. To achieve accessibility, the interface provides a text-rich, vertical format that eliminates elements such as frames, style sheets, folders, and icons. Users can easily switch between the full Work Center interface and the Accessible interface by setting the Use Accessible Interface preference in their user profile.
The Accessible interface is also used to provide real-time access to SBM to users with mobile devices. These users must have a compatible HTML browser installed on their mobile device and a connection to the SBM server.
Expect these differences between Work Center and the Accessible interface:
Views and Feeds – Views (dashboard, activity, calendar, backlog, and Kanban) and their associated feeds are not available.
History – Access State Change History, Change History, and Version Control History by links that appear at the bottom of the Item Details page in the Accessible interface.
Actions Drop-Down List – The Actions drop-down list is not available in the Accessible interface; however, if you have appropriate privileges, you can add a note, file, or URL using the links on the Item Details page.
User Profile and Application Settings – You cannot update your user profile or application settings from the Accessible interface. Most user preferences set up by your administrator or in the User Profile page of Work Center are reflected in the Accessible interface.
Tables – You cannot manage tables from the Accessible interface; however, with appropriate privileges, you can view, update, and delete information in primary tables and auxiliary tables.
Knowledge Base (on-premise customers only) – You cannot access the Knowledge Base from the Accessible interface, but with appropriate privileges, you can view, update, and delete items in the Problems and Resolutions tables that comprise the Knowledge Base.
Managing Reports – You cannot create or modify reports in the Accessible interface, but you can search for and run Listing, Multi-Table, and Trend and Distribution graphical reports previously created in Work Center.
Large item lists and complex field configurations can slow mobile performance and, depending on the mobile browser used, can generate errors.
Use the following tips in the full Work Center interface to improve your performance:
Modify your user profile settings to limit the number of items displayed on pages to 50 items or less.
Modify your user profile settings to display only the field sections you need to view.
Create reports that filter item lists and display columns that you need to access from your mobile device, and then search for those reports when you need specific information.
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