Using Mentions in Work Items

You can use the mention feature as a quick way to bring an item to another user's attention. To use this feature, mention the user in an item's text field or note by typing @, followed by the user's login ID (for example, @bill for on-premise users or @bill@company.com for on-demand users). If the user is subscribed to the appropriate notification ("Any [item] mentioned user"), he or she receives an e-mail notification.

For example, you may want to add a note to an item that requires another user to provide input. You can just mention the user within the context of the note, without having to send a separate e-mail from the item.

Note:

By default, only Latin characters are allowed when you mention a user.
If you copy and paste the user's login ID, be sure to paste it as plain text, or the notification will not be triggered.

In fields with rich text enabled, when you start typing a user name after the @ symbol, a list of users appears. After you select a user, the user's name will appear as a link in the state form, and will open the user's contact card when clicked. The @ symbol and login ID text are hidden, but a user mention notification is still triggered.