These types of folders are available:
-
My Folders – You can add your own folders to organize links. For
example, you can add a "My Reports" folder that contains links to
frequently used reports. You can keep your folders private or share them with
other users. Shared folders are marked with an orange icon (
).
- System Folders – System folders are provided in My Folders if auto folder items is enabled for your system and in your user profile. Links to items can be automatically added by the system, or you can manually add links.
- Shared With Me – Folders that other users have shared with you. Depending on your access level, you may be able to modify the shared folder and add or remove links.
- Knowledge Base – Contains links to items for the SBM Knowledge Base, if used. Problems and resolutions can be published to these folders.
About System Folders
The following folders are available if auto folder items is enabled for your system and in your user profile.
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InBox – Links to work items that you now own or owned at one time.
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Submitted Items – Links to work items that you submitted.
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Transitioned Items – Links to work items that you transitioned.
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Updated Items – Links to work items that you updated.
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IDE – Links to Listing reports, work items, and auxiliary items that you have added to this folder. These links can be viewed from the rich integrations to Visual Studio .Net and Eclipse. For details, refer to the PVCS Version Manager IDE Client Implementation Guide.
-
Quick Links – Quick links that you have added to this folder. These links are also accessible from the Quick Links (
)
icon on the toolbar. This folder always appears, regardless of whether you have
auto folder items enabled. For details, refer to
Working with Quick Links. - Administration Links – Available to SBM Application Administrator users only. Stores bookmarks added from SBM Application Administrator.
About the Knowledge Base
The Knowledge Base enables you to share items with internal, external, and anonymous users. Items are published to the Knowledge Base as problems and resolutions, and are stored in the Problems and Resolutions tables.
Your privileges determine if you can submit, view, update, and delete problems and resolutions in the Knowledge Base. After articles are published in the Knowledge Base, other users can view them based on their access level, privileges, and settings within each problem or resolution.
You can access the Knowledge Base by:
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Searching the Knowledge Base – Use the Search Knowledge Base feature or Advanced Search feature to find items in the Problems or Resolutions tables. Depending on your privileges, you can save searches against the Problems and Resolutions tables as reports. For details, refer to Searching for Work Items.
- Browsing the Knowledge Base Folders – Use the Knowledge Base view to browse records from the Problems tables in Knowledge Base folders. Resolutions associated with the problem appear as links within the problem.
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Submitting New Problems and Resolutions – Use the Knowledge Base view or the Manage Data feature to submit new problems and resolutions.