In prior releases, the SBM System Administrator was used to manage public folders and Knowledge Base folders that users could access with the appropriate privileges. Starting with SBM 11.3, these folders are now shared folders that can be managed in Work Center. Folder privileges have also been replaced by roles (including owner, collaborator, contributor, and viewer).
When upgrading to SBM 11.3 or later, administrators must initially assign an owner to existing public folders and the Knowledge Base. After this task is complete, the owner can manage the folders in Work Center.
To assign an owner to existing public folders and the Knowledge Base:
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