Tables Overview

The core of the SBM infrastructure is the SBM database. The database consists of two types of tables: primary tables and auxiliary tables. Both types hold records of information, called items. Primary tables store primary items, which are routed through workflows (sets of rules about how primary items progress through a tracking system). Auxiliary tables store auxiliary items, typically information related to primary items. Auxiliary items support the progression of tracked items, but they do not follow a workflow.

Examples of auxiliary items include company and contact records. The SBM database includes system auxiliary tables (Companies, Contacts, Problems, Resolutions, and others).