The following use cases illustrate ways in which conditional routing
can be used.
Expense Reporting
Employees use an application to submit expense reports. A decision
named
Amount? has an incoming
Evaluate transition and three outgoing
transitions:
Send to A/P,
Get Mgr Approval, and
Get VP Approval. The workflow evaluates the
rules that are associated with the
Amount? decision.
- If the reimbursement amount is less than or equal to $100.00, no
approval is required, so the
Send to A/P transition is executed.
- If the reimbursement amount is more than $100.00 but less than or
equal to $1000.00, a manager's approval is required, so the
Get Mgr Approval transition is executed.
- If neither of the preceding rules evaluate to "true," then the
reimbursement amount is more than $1000.00. In this case, a vice president's
approval is required, so the
Get VP Approval transition is executed.
New Hire Processing
Human resources uses a new hire application to request new computers.
A decision named
Employee Type? has an incoming
Evaluate transition and two outgoing
transitions:
Send to Facilities and
Send to IT. The workflow evaluates the rules
that are associated with the
Employee Type? decision.
- If the employment type is "Local," office space is needed for the
employee, so the
Send to Facilities transition is executed.
After the office space is allocated, the
Send to IT transition is executed so a
computer can be ordered for the employee.
- If the employee type is not "Local," the employee must be "Remote."
In this case a computer is needed, but not office space, so the
Send to IT transition is executed.
Issue Escalation
IT uses an incident management application to handle trouble tickets
and escalate them to a manager if they have been open for more than 14 days. A
decision named
Age? has two outgoing transitions:
Escalate and
Otherwise. The workflow evaluates the rules that
are associated with the
Age? decision. If the
Submit Date in the rule is
Now - 14 days, the
Escalate transition is executed. If not, the
Otherwise transition is executed and the
workflow continues in its normal path.
Note: If the value of the
Submit Date field is converted into an application variable, an
administrator can override it in
SBM Application Administrator.
For example, if a policy change lowers the escalation time to 7 days, the
change can be made without changing the rule in
SBM Composer.
For more information, see the
SBM Application Administrator
Guide
or online help.
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