About the Global Process App and Global Application

SBM includes a Global Process App, a special process app that contains only the Global Application. For on-premise systems, the Global Application initially includes the system auxiliary tables—Companies, Contacts, Problems, Resolutions, and others—and their associated default icons. In an on-demand environment, the Global Application contains only the system Contacts table. For details on using the Global Process App in SBM on-demand, refer to the SBM Application Administrator Guide.

The Global Application is referred to by all process apps that use its contents. Deploying the Global Process App (or any process app that contains the Global Application) affects all process apps that contain or refer to the contents of the Global Application.

On-premise only — Note the following important information about the Global Process App:

Promoting the Global Application (On-Premise Only)

To replicate users and groups (and other global configuration entities) from one environment to another, you must promote the Global Process App or any process app that contains the Global Application.

When the Global Application is part of a promoted process app (for example, when you promote the Global Process App), the following design and runtime data elements associated with the Global Application are promoted:

Design Runtime
  • Auxiliary tables not directly associated with an application. This includes system auxiliary tables (Companies, Contacts, Problems, Resolutions, Languages, String Identifiers, Strings) and any customer-added auxiliary tables that do not belong to a particular application and could be used across applications (for example, a Parts table).
  • Design data associated with the auxiliary tables (for example, Fields, Dependencies, Labels, Custom Forms, and Icons); however, you can select an option to exclude auxiliary table design data if you do not want to update the field definition for tables in the destination environment).
  • Scripts associated with the Global Application.
  • Resources (such as images, style sheets, and JavaScript files) associated with the Global Application.
  • Custom strings associated with the Global Application.
  • Triggers.
  • Web services not associated with a particular application.
  • Users
  • Groups
  • Folders
  • User field selections for global auxiliary tables
  • Notifications associated with global auxiliary tables
  • Reports associated with global auxiliary tables
  • E-mail templates associated with global auxiliary tables
  • User settings
  • Custom themes