The following options are available when you add or edit an action:
Click to save changes made on the page.
Note: If you make changes and do not click
Save, you are prompted to save your changes
when you navigate away from the page.
Click to discard changes made on the page.
Basic Action Options
You must define a WHEN condition for the action. After you save the
action, you are able to define the notification in the THEN condition.
You can specify that a notification be sent before an
reaches a state of violation or risk so that preemptive actions can be taken.
The WHEN condition specifies this time period. For example, you may want a
manager to be notified when an has not been fulfilled, and only four hours
remain before the
To add a WHEN condition:
Add condition in the
- Type a number and select
Displays the WHEN condition and the specified notification.
The THEN condition defines the action to take when the WHEN
condition is met. Click the
icon next to
Run notification to define or edit a
notification. Refer to
for instructions on defining and editing notifications.
- The Notification Actions that are available for
SEND BROADCAST CHANNEL,
SEND E-MAIL/USER CHANNEL,
RUN SCRIPT (on-premise only),
RUN TRANSITION, and
RUN WEB SERVICE.
- You can use any notification e-mail tag for the being
monitored by an
information cannot be included. If you want to include
information in an e-mail notification, create an e-mail template with static
information and then associate that template with the applicable action. For
example, you could add "This is at high risk of
violation" to an e-mail template and then select that template when you create
a notification for a high-risk
notifications can be accessed in the
Notifications view by selecting
SLA Only from the
Filter Notifications By list. Standard
notifications can be used for
- If a user or group is allowed to subscribe to
notifications, these notifications appear in the
Notifications page when you edit the
user or group and are also available for users in their user profile.
- Not all notification options are available for
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