Useful Terms

The following terms are used to describe Work Center features and functionality:

• Application

  An interactive process that solves a business requirement, such as release train management or IT help desk ticket tracking.

• Application Group

  A set of applications. Application groups are defined by your administrator or for solutions, such as Service Support Manager.

  In Work Center, pin application groups to your toolbar, and then create views and reports for applications in the group.

• Application Context
  Determines which information is returned in views, feeds, and reports. Application context is determined by your selection on the top navigation bar:

  • All (Global)

    Can return work items and data from any application you can access.

  • Application Group

    Can return work items and data from any application you can access in the application group. Can also access reports associated with applications in the group.

  • Single Application

    Can return work items and data from the selected application. Can also access reports associated with the application.

• Work Item

  An item that tracks work that needs to be completed. Work items follow a process, such as release train approval. Work items are also referred to as primary items.

• Project

  A storage bin for work items in an application. Each application can have multiple projects and multiple levels of hierarchy.

• View

  Present various types of information in the content window. Five types of views are available: dashboard, activity, calendar, backlog, and Kanban board. System views are provided, but you can also create private views or share them with other users.

• Feed

  A set of criteria that returns data for specific view types. The following types of feeds are available: activity, calendar, backlog, work item, and external.

• Report

  Returns work items and other data in a variety of formats, such as lists, tables, and graphical charts. You can add reports to dashboard views or simply click Reports in the side menu to run or create reports in a selected application or application group.

• Notifications

  A means of informing users about changes to work items. Subscribe to notifications in your user profile to see them in the Notifications view and receive them by e-mail.