Enabling New Password Requests

When the Self-Registration feature is enabled, you can also allow internal and external users to request a new password using a Web form. Enabling this feature adds a link to the Customer Registration form that directs users to the Password Change Request form. After providing an SBM user ID and e-mail address, the system generates a new password and sends it to the user via e-mail. The user's SBM account is also updated to reflect this change. After setting the Self-Registration options, you can view the result by accessing http://serverName/tmtrack/tmtrack.dll?SelfRegPage.

The Notification Server must be configured correctly and running to enable this feature.

Note: The password change request feature is available for systems using Single Sign-On (SSO) and enables users with a valid e-mail address assigned to their account to request a password change from the SSO login page. After users request a password change, responses are sent to their e-mail address by the Notification Server.

To enable the Password Request feature:

  1. On the Settings – External User tab, select the Enable Password Request check box.
  2. Select an e-mail template from the Password Request Template drop-down list. You can modify the provided e-mail template (passrequest.txt) to meet your needs or create a new e-mail template. To modify an e-mail template, click Edit. For details, refer to E-Mail Templates for User Registration and Password Changes.
  3. Enter an e-mail address in the Reply to Address box to receive replies from the user. This option can be left empty if you do not want to provide a Reply to option.
  4. In the Reply to Address box, type the e-mail address where you would like replies to the password request e-mail message to be sent. This option can be left blank if you do not want to provide a Reply to option.
  5. Click OK to apply your changes and exit the Settings dialog box.