Form Palette

In the form editor, you drag controls from the Form Palette and organize them on the form. You then use the control Property Editor to configure the controls. This topic describes the controls in each section of the Form Palette.

Field Controls

The controls in the Field Controls section represent fields in your primary table. You can use each field control one time in each form.

Note: For information about field control options, see General Tab of the Form and Control Property Editor.

Detail Controls

The controls in the Detail Controls section represent sections that contain detailed information about items. You can use each detail control one time in each form.

Some sections are displayed on the form only if they contain something. For example, the Item Notifications section is not displayed until a notification is added to the item. This applies to the Attachments, Notes, Item Notifications, Subtasks, and Version Control sections. The Attachments and Notes sections can be seen, however, if you clear an option on the General tab of the Attachments and Notes Property Editors.

Note: If you are using the SourceBridge integration, you must include the Version Control section on a custom form.
Control Description
Attachments Section that contains file attachments, item links, and URLs.
Change History Section that contains information pertaining to changes to items. For example, a change history entry is added to an item when it is submitted and each time it is transitioned or updated.
Notes Section that contains notes and e-mail messages attached to an item.
Item Notifications Section that contains item notifications that a user subscribed to and the history of notifications for the item.
State Change History Section that contains a graphical or tabular representation of the states and transitions a primary item moved through as it is tracked through a workflow.
Note: This control is used on state forms only.
Subtasks Section that contains links to subtasks or principal primary items.
Version Control

Section that contains source control information associated with a primary item. This section is used if your system has an integration to a version control tool.

New Note

Control that lets users type in a comment when they transition an item. On the Options tab of the transition Property Editor, you can specify whether this field should be displayed, and whether it should be a mandatory field.

Note: This control is used on transition forms only.
Integrations Section for external URL integrations.
SLA Widget Control that contains Service Level Agreement details. This control is available only for state forms.
Important: If you add this control to a form, select the Include jQuery plugin option on the JavaScripts Tab of the Form Property Editor.
Social Widget Control that displays users ("experts") who have worked with an item. This control is only available for state forms.

This control includes a popup that opens at the left side of the control if there is room on the form; otherwise it opens on the right side. To make sure that users can see the popup, do not place the widget in a single-column row, and place it in a column that has enough room on either side for the popup to open.

Important: If you add this control to a form, do the following:
Time Capture Widget Control that allows individual users to add an entry for the time they spent on an item and displays the total amount of time spent on the item by all users. This widget allows you to place the control in a specific area of the form.

If the Time Capture feature is enabled and you do not add the control to custom forms, and for quick forms, this control is automatically placed below the Change History section (state forms) or above the Standard Fields section (transition forms) and is collapsed.

If the feature is disabled, the control will not appear on custom forms, even if you explicitly added it to them.

Container Controls

The controls in the Container Controls section represent types of containers that hold other controls or information. For example, a History tab could contain the Change History detail control. Container controls serve the same purpose, but differ in appearance. A container control can contain another other container controls. For example, a System tab could contain group boxes that contain different types of system information.

For information about container control options, see General Tab of the Form and Control Property Editor and Container Control Options.

Note: For modern forms, containers are automatically hidden at runtime in the following cases:
  • The user does not have permissions for any of the controls in the container.
  • The container does not contain any controls (Preview Tools will warn you if an empty container have been hidden).
Control Description
Expander An expander control can be expanded to show its contents, or collapsed to hide the contents. Users can use expander controls to view or hide information based on their interests.
Section A section on a print form that shows all of its content because it cannot be collapsed and cannot contain tabs.
GroupBox A group box provides groups related information in an outlined area on the form.
Panel A panel is a rectangular area that holds related information.
Tab A user can click a tab in a series of tab controls to view different types of information. Tab controls save space on the form. This control is not available on print forms.

For print forms, only Section, GroupBox, and Panel are available in the Container Controls section, and the Show collapsed on startup option for them is disabled.

Other Controls

The Other Controls section contains controls that users interact with. It also lets you add images to a form.

Button, HyperLink, and Image controls can be used to perform various functions, depending on whether they are on a state form or transition form. They can be used in addition to or instead of standard controls, such as transition buttons and Actions drop-down list items. For more information, see Behavior Tab of the Control Property Editor.

For information about options for these controls, see General Tab of the Form and Control Property Editor.

Control Description
Button A button that opens the Web page you specify, opens a popup window, or executes a transition.
Note: Standard buttons that users click at the top of a transition form to transition items are automatically added to a button bar at the top of state and transition forms. These buttons can be removed if custom transition controls are added to the form. (See Important note, above.)
ComboBox Lets the user select an item from a list.
EditBox Lets the user type or edit items in a field. For example, this could be a Password field.
HyperLink A link that opens the Web page you specify, opens a popup window, or executes a transition.
Image Lets you add an image to the form. If configured, opens the Web page you specify, opens a popup window, or executes a transition.
List Box Lets the user select an item from a list.
Text Lets the user type information into a field. For example, this could be a Description field in which the user types the description of a software problem.

For print forms, only Image and Text are available in the Other Controls section, and on the Refresh tab of their Property Editors, On page load is the only refresh option.

Note: Images are printed only if users enable background printing in their browsers.


The controls in the Widgets section represent widgets (small applications that provide a special function). For detailed information about the available widgets, see Using Form Widgets. Custom widgets may also be shown if you have imported form extensions.

For print forms, only the Embedded Report widget is available in the Widgets section.