Frequently Asked Questions About Managing Administrators

In new on-premise systems, a primary system administrator is created using the Create Database Wizard in SBM System Administrator. This administrator can then log in to SBM Application Administrator and create additional administrators.

To do so, add or edit a user account, and then grant Remote Administration product access to the user. Select the Administration tab, and then select administrative privileges as needed. For details on the different types of administrators and guidelines for setting them up, refer to Types of Administrators.

You can limit administrative capabilities to a set of users by granting a managed administrator privileges to specific groups, and then assigning users to that group. This determines which users an administrator can control. For example, create a group called "IT Service Techs" and add three users to this group. Edit Bill Managed Administrator's account, and then select "IT Service Techs" on the Administrator - Groups page. When Bill logs into SBM Application Administrator, he can only administer the three users added to the "IT Service Techs" group.

On-premise customers can open SBM System Administrator and run the Reset Administrative Access Wizard. This wizard can only be run when SBM System Administrator is connected to the database through an ODBC connection. For details, refer to the SBM System Administrator Guide.

On-demand administrators who forget their password should contact customer support.