Working With Items → Using Work Item Forms → Managing External Users
Your administrator can configure SBM projects to allow external users to submit new items via e-mail (using the anonymous e-mail submit feature). This enables non-SBM users to create new items in the system. Existing SBM users can update the external user information on an item or add one or more new external users to the item as needed.
If you need to manage external users on an SBM item, but you do not see the Manage External Users option in the Actions drop-down list, notify your administrator. Your user account may either currently lack this privilege or your administrator may need to deploy an updated state form with this option enabled.
To manage external users on an item:
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