In the
Service Support Manager
tab, you configure the
SLA
load level setting.
Note: This topic only applies to
Service Support Manager
5.2.2 and earlier. The
Service Support Manager
tab does not appear if
Service Support Manager
5.2.2 or earlier is not installed.
Configuring the
SLA
Load Level
In the
SLA
Settings section, use the vertical slider to throttle the load-bearing
capabilities for
SLA
depending on the number of users and requests that are serviced in your
environment. The
SLA
engine uses a set of user-defined clauses that are periodically compared
against new items and change records, which then triggers specific actions if a
clause becomes true. The
SLA
level that you set determines how often the
SLA
engine compares the clauses to these items. You can change these settings any
time after installation by running the
SBM Configurator in
utility mode.
Note: For distributed installations, you configure these settings
directly on the
SBM Common Services
server (which is where the
SLA
component is installed).
To configure load level settings for
SLA,
use the slider to change the load level:
- High load – The high load level forces
SLA
to run every 5 seconds. Configure the
SLA
engine to run at this level for an environment that services a high number of
users and requests.
- Medium load – The medium load level forces
SLA
to run every 10 seconds. Configure the
SLA
engine to run at this level for an environment that services an average number
of users and requests.
- Low load – The low load level forces
SLA
to run every 15 seconds. Configure the
SLA
engine to run at this level for an environment that services a small number of
users and requests.
Note: The
SLA
tab appears after the
Service Support Manager
installation is finished, even if
SLAs
are not used or not yet defined, regardless which solution licenses have been
added.
Copyright © 2007–2018 Serena Software, Inc., a Micro Focus company. All rights reserved.