Mailbox Field Mapping

Use the Mailbox Mapping page to map fields in incoming e-mail messages to fields in your project.

Note: The settings on this page apply only to user e-mail submissions. For information regarding XML e-mail submissions, refer to Using XML E-mail Submission.

The following options are available on the Mailbox Mapping page:

Mapping From
Lists header fields from the e-mail message. Drag compatible fields in this list to the Mail Header Name column in the Mapping To (Project) list.
Mapping To (Project)
Lists the fields available for mapping. Double-click a field in the list to remove the mapping.

Tip: For best results, verify that no fields in e-mail submit transition are set as required. Required fields must be mapped or e-mail submissions will fail. Auto fields, such as Submit Date, do not need to be mapped because these fields are automatically populated by the system.