Using the Application Usage Report

Administrators can run the Application Usage report in Work Center. The system aggregates usage data by hour, day, week, and month on an hourly basis. This means the report displays up-to-date aggregated usage for the preceding hour, day, week, and month that has passed. For example, monthly data is not fully aggregated until the system has recorded a month's worth of activity.

Running a Report for Applications

For Applications, this report enables administrators to select a specific application or application group, filter by user access type, and then view the number of distinct times it was accessed within a given date range. Within that date range, the results can be displayed in various time increments.

Important: On-premise customers must ensure that SBM Logging Services is running in SBM Configurator in order to capture and display application usage information.

To run the report for an application:

Click the user icon, and then select Application Usage. The Application Usage Report page appears.
In the Application drop-down list, select the application or application groups that you want to report against. To view usage for all applications, select All.
In the Access Type drop-down list, select the product access type to report against. To see usage for all types of users, select All.
Select a Start Date and an End Date for the usage period. Note that if you want to view hourly usage, you must select a narrow time period. Weekly data cannot be displayed in a time period longer than fifty-two weeks.
In the Show By drop-down list, select how the results should be displayed in the given time period. Results can be displayed hourly, daily, weekly, or monthly.

The graph displays the number of distinct users that accessed the system in the specified time period.

The Hourly view displays the number of unique users that accessed the system each hour, which enables you to view the peak usage period for a given day.

The Daily, Weekly, and Monthly views display two graph lines: the number of unique users that accessed the system (via the Unique User line) and the maximum hourly usage (via the Hourly User line).

Note the following additional information:

Hover your mouse over any part of the graph lines to view more detailed information including the date, time, and distinct number of users that accessed the system at that time.
Click the refresh button to see up-to-date results.
To compare usage across your different applications, run the report once for each separate application or application group that you have, and then compare the results that are displayed in each report.

Running a Report for Orchestrations

For Orchestrations, this report enables administrators to select a specific orchestration, optionally apply a user filter, and then view the number of distinct times the orchestration was called within a given date range. Within that date range, the results can be displayed in various time increments.

To run the report for one or more orchestrations:

Click the user icon, and then select Application Usage. The Application Usage Report page appears.
Click the Orchestrations button.
In the Product drop-down list, select the product name (which is typically the same as an application name) that you want to report against. To view usage for all products, select All.
In the Orchestration drop-down list, select the orchestration workflow to report against. To see usage for all workflows, select All.
In the User drop-down list, select a particular user that you want to report against. To view orchestration usage for all users, select All. You can type the name of a user if you do not see it immediately in the drop-down list.
Select a Start Date and an End Date for the usage period. Note that if you want to view hourly usage, you must select a narrow time period. Weekly data cannot be displayed in a time period longer than fifty-two weeks.
In the Show By drop-down list, select how the results should be displayed in the given time period. Results can be displayed hourly, daily, weekly, or monthly.
- The Hourly view displays hourly data, which enables you to view the peak usage period for a given day. Up to 7 days worth of data can be displayed using the hourly option.
- The Daily, Weekly, and Monthly views display peak usage over a greater time period. Up to 1 month of data can be displayed for the daily option; up to 1 year can be displayed for the weekly option; there is no maximum number of months that can be displayed.
In the Report Type drop-down list, select one of the following:
- Access Count – Select this option to display the number of orchestration that have run during the specified time period.
- Duration – Select this option to display the amount of time it took (in seconds) for an orchestrations to complete during the specified time period.
- Users – Select this option to display the number of users that called orchestrations during the specified time period.

The graph displays orchestration usage according to the report type you selected.

Note the following additional information:

Hover your mouse over the graph line to view a summary.
Click the refresh button to see up-to-date results.
Click Reset to clear the current product, orchestration, and user filters.
To compare orchestration usage, run the report once for each separate orchestration that you have, and then compare the results that are displayed.
For details on disabling logging for orchestration statistics or for help with migrating existing Event Manager data into the statistics table, refer to solution S141958.