Overview

This document describes how to use the SBM JSON API, a product of Serena Software, Inc. SBM is a Web-architected change request and process management solution that empowers application development teams to improve communication and development processes across the enterprise.

The SBM JSON API provides a set of RESTful services that enable you to perform CRUD (create, read, update, and delete) operations against SBM items via GET and POST calls.

For example:

You can send a JSON API POST call from JavaScript on a custom form to update an item.
You can create a REST data source in Composer and initiate a GET call against a separate SBM instance to return external items and populate a Kanban board in Serena Work Center.
You can work with SBM items by invoking GET and POST calls from any external application that is capable of sending RESTful calls.

Audience and Scope

This document is intended for experienced developers interested in integrating their products with SBM.

Important: Support for development efforts writing REST Web services is provided by Professional Services. Questions regarding use of API functions as documented in the following sections are handled by customer support.