Solution files contain a bundle of process apps created by
Serena Software, Inc.
For example,
Serena Service Manager
is delivered with solution files for on-demand customers. These files are
available to on-premise customers after
Serena Service Manager
is installed.
After you import solution files into the
repository,
process apps and snapshot files in the solution file are extracted. You can
then:
- Promote the solution's snapshot files into an environment. This is
the recommended step for finalizing your solution installation because
promotion adds the solution's process apps and configuration data, such as
reports, notifications, and more to your running environment. For details,
refer to
Promoting a Snapshot.
- Deploy the solution's process apps into your running environment. If
you choose to deploy the process apps rather than promote the solution's
snapshots, you will not receive some configuration data, such reports and
notifications. For details, refer to
Deploying a Process App.
- Open the solution's process apps in
SBM Composer
so they can be customized.
To view and import solution files, select the
Solutions tab. For details, refer to
The Solutions Tab.
Best Practices for Using Solutions
Consider these best practices for using solutions:
- Promote rather than deploy process apps after you extract them from
solutions. This ensures that you receive all of the features provided with the
solution. In addition, if you first deploy a process app extracted from a
solution, you must undeploy it if you decide to promote the process app at a
later time.
- Snapshots extracted from solutions should be promoted once to
install or upgrade the solution. They are not intended to be promoted multiple
times per version. On-premise customers who need to promote the solutions to
another environment at a later date should follow the instructions in
Promoting a Snapshot.
- Select the
Merge Conflicts check box on the
Entities page when you promote snapshots
extracted from solutions. This ensures that data in your target environment is
merged with data in the snapshot. For a list of entities that are merged, refer
to
About Configuration Entities.
- Do not delete snapshots and process apps extracted from solutions.
You cannot recover process apps that are deleted before you promote or deploy
them.
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