“From” and “Send-to” E-mail Options

Use the options on the Settings tab to override system-level options for e-mail replies to messages that are sent from the Notification Server. You can also choose to remove the item link included in e-mails sent by users from their preferred e-mail client.

On-premise can set the system options in the SBM Configurator. Serena sets these options for on-demand customers.

Settings are inherited, enabling you to override them at a parent project, then set additional overrides for child projects.

Field Name	Description
From user who runs transition	Select this check box to have notification messages appear as though they are sent by the user who last transitioned the item. For example, if Bill transitions an item that generates a notification, the notification message will appear with Bill's e-mail address in the From: field. For escalation notifications, the message will show as From: the user who triggered the initial notification as well. Tip: You might choose From user who runs transition if you want to ensure that the message's From: address contains the user that invoked the notification change, and not necessarily the user who made the last change to the item.
Reply to last modifier	Select this check box to automatically send reply messages to the user who last modified the item. The e-mail address of the user who last modified the item is inserted into the Reply To: field of the mail message header. In the Default reply to address field, enter an e-mail address as the default reply address for e-mail messages, which is usually the e-mail address of the person responsible for administering SBM. For best results, enter a Default reply to address, even if you have selected the Reply to last modifier check box. If a user needs to reply to a message and there is not a "last modifier" to send the reply to, the reply is then sent to this default address.
From last modifier	Select this check box to have all messages appear as though they were sent by the user who last modified the item. The e-mail address of the user who last modified the item is inserted into the From: field of the mail message header. In the Default from address field, enter an e-mail address that should appear as the default From: address for e-mail messages. For best results, enter a Default from address, even if you have selected the From last modifier check box.
Display name in e-mail address for notifications	Select this check box to include the user name in the From: field. For example: From: Bill Admin <bill@serena.com> If you clear this option, the From: field only displays the e-mail address: From: bill@serena.com
Show item link in preferred e-mail client	Clear this check box to remove the item link from messages that are sent by users from their preferred e-mail client.
Enable E-mail Recorder	Clear this check box to turn off the E-mail Recorder feature in the current project. This prevents replies to e-mails and notifications from being logged in the originating item if not necessary in a given project. E-mail Recorder is enabled for every project by default.