General Calendar Options

Use the following options to set a time zone and standard work week for the calendar. For details using about calendars, refer to About Calendars.

Name
Provide a name of no more than 64 characters (bytes).
Time Zone
Select a time zone used for all calculations for the features to which the calendar is assigned. By default, Greenwich Mean Time (GMT) is selected. For details, refer to Using Calendars Across Multiple Time Zones.
Hours in a Standard Day
Specify the number of hours in a typical day for your organization. For notification escalations that use days as the time interval to send an escalation, the number of days specified is converted to the number of hours you indicate in this setting. For Time in State Trend reports, the number of hours you specify is used to calculate the number of days specified as time groups. For Average Time to State Trend reports, the number is used to calculate duration based on the time interval that is chosen to total report results.
Hours in a Standard Week
Indicates the total number of hours specified in the standard week section.
Save Elapsed Time for Calculating State Changes in Duration Reports
Select to record the amount of time primary items spend in each state based on this calendar. For details, refer to Calculating Elapsed Time for State Changes.

Applying Hours for a Standard Week

Use this section to set a standard week for your calendar. For example, you can specify standard working times for each day of the week and each day can have its own standard times. You can specify a single time frame, such as 8 a.m. to 5 p.m. or break each day into multiple segments, such as 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m.

By default, the standard week is set from Monday to Friday, 9 a.m. to 5 p.m.

To change the default standard week, select the Calendar icon for the day you want to modify, and then set new start and end times, OR:

From the list, select the day you want to modify or add to the calendar.
Click Add to add a new start and end time, or select a time frame and click Delete to remove it for the selected day.
Repeat these steps above for each workday as needed.
To create exceptions, such as holidays, to the standard week select the Overrides tab. For details, refer to Calendar Overrides.