SLA Clause Action Options

Actions define what should happen when items are in violation or at risk of being in violation of the conditions defined in a clause. The Actions tab appears after you save your clauses on the SLA Clause General Options page. When you click the Actions tab, a list of existing actions is displayed. The list includes the name and description of each action.

The following toolbar options are available:
  • Add

    Click to add a new action.

  • Details

    Select an action and then click this button to view or edit the action.

  • Delete

    Select an action and then click this button to delete the action.

  • Refresh

    Click to refresh the page to its last saved state.