Using the Rich Text Editor

You can apply basic formatting to information in certain Text fields and in notes, and in e-mail messages sent from items.

Note: Your administrator must enable the Rich Text Editor and can do so at a system level and for individual Text fields.

Along with standard formatting (bold, italics, bulleted lists, text color, and more), you can:

The following tags are considered suspicious: The following tags may not be rendered at runtime unless they are added using the Rich Text Editor. These tags will not be rendered if they contain suspicious attributes, such as onload or onclick:
Remember: Improper or invalid HTML could have a negative impact on the field and possibly on the entire form. Refer to the World Wide Web Consortium Web site at for information about HTML syntax.

Using the Editor to Add Images

You can use one of these methods to add images to Text fields, notes, and e-mail messages:
  1. Click the file icon (image) to browse to the image you want to add.
  2. Paste an image copied from other applications, such as Gmail™ and Microsoft® Word. Images may not paste correctly in these cases:
    • If the HTML content includes suspicious tags, plain text is shown instead of the image.
    • When you copy images with surrounding text from desktop applications, such as Microsoft® Word and Microsoft Outlook®, the images are not included when you paste them into the Rich Text Editor.
    • Images copied from Web pages may not paste correctly if the image URL is inaccessible. For example, if you copy an image from a secured Web page, it may not display correctly in the Rich Text Editor.

Images added using the editor are also added to the work item as attachments.

By default, images added to Text fields used as report display columns are shown in results. You can collapse each row to hide images.

Note: Privileges determine whether you can see and work with attachments on work items, including images added to Text fields.