Note: This feature is available only to on-premise
customers.
The Knowledge Base view typically contains records from the Problems tables. Other items can be stored in Knowledge Base folders, however. For details, refer to About the SBM Knowledge Base.
The following toolbar icons appear in the
Knowledge Base view.
| Icon | Command | Description |
|---|---|---|
|
View Folder Content | Displays any links at the root of the
Knowledge Base view in the content pane.
You must first click the
Select Top Folder icon before clicking
the
View Folder Content icon.
Note: Selecting any other folder automatically causes its links
to appear in the content pane.
|
|
Select Top Folder | Selects the root of the Knowledge Base view. You can then view links at this location. |
|
Refresh Folder | Reloads the
Knowledge Base view.
Note: If the
Auto Requery check box is selected in
your user profile, the navigation pane automatically refreshes every time an
item is added or removed from a folder.
|