Setting Up Public Knowledge Base and External User Access

Select the following options as they apply.

• Allow Anonymous Access - Select this check box to enable anonymous users to view public problems and resolutions in the Knowledge Base and to enable external users to self-register. If this check box is not selected, Self-Registration will not work. For more information on the Knowledge Base, refer to Managing Folders.

  • Allow Anonymous Users to View Restricted Attachments - Select this check box to enable anonymous users to view restricted attachments in the public Knowledge Base. Clear this check box to enable anonymous users to view only unrestricted attachments in the public Knowledge Base.
  • Allow Anonymous Users to View Restricted Notes – Select this check box to enable anonymous users to view restricted notes in the public Knowledge Base. Clear this check box to enable anonymous users to view only unrestricted attachments in the public Knowledge Base.
    Note: Restricted attachments are those restricted by users' Note and Attachment privileges. Unrestricted attachments are those that can be viewed by users who have privileges to view the item to which the attachment has been added.