Administrative Access → Resolving Seat License Conflicts
If your system uses seat licenses, the number of user accounts in your system cannot exceed the number of seat licenses added to Serena License Manager. If you inadvertently exceed the number of allowed user accounts, users receive an error similar to the following example when they attempt to log in:
InitExtension Failed: The number of Regular Users and Managed Administrators ... exceeds the number of User seat licenses.
You must resolve this problem in SBM System Administrator.
If you encounter this problem, the Users tab in the SBM System Administrator is enabled automatically. You can delete or modify user accounts so that they are in compliance with seat licenses. (If you encounter this problem and the SBM System Administrator is already open, you need to close it and reopen it for the Users tab to appear.) Once you resolve user accounts, the Users tab is not visible the next time you open the SBM System Administrator.
Copyright © 2001–2016 Serena Software, Inc. All rights reserved.