Managing External Users → Setting External User Options → Enabling New Password Requests
When the Self-Registration feature is enabled, you can also allow internal and external users to request a new password using a Web form. Enabling this feature adds a link to the Customer Registration form that directs users to the Password Change Request form. After providing an SBM user ID and e-mail address, the system generates a new password and sends it to the user via e-mail. The user's SBM account is also updated to reflect this change. After setting the Self-Registration options, you can view the result by accessing http://serverName/tmtrack/tmtrack.dll?SelfRegPage.
The Notification Server must be configured correctly and running to enable this feature.
To enable the Password Request feature:
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