Managing Folders → Working With Folders → Adding Public Folders
Public folders can be viewed by all users of your tracking system, except external users. If the users are assigned the correct privileges, they can view, add and remove items in public folders. A root-level public folder is provided in the hierarchy. This folder can be edited; however, it cannot be deleted. If you want to delete a parent folder, any sub-folders must be deleted first.
To add public folders:
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