About the Global Process App and Global Application

SBM includes a Global Process App, a special process app that contains only the Global Application. For on-premise systems, the Global Application initially includes the system auxiliary tables—Companies, Contacts, Problems, Resolutions, and others—and their associated default icons. In an on-demand environment, the Global Application contains only the system Contacts table. For details on using the Global Process App in SBM on-demand, refer to the SBM Application Administrator Guide.

The Global Application is referred to by all process apps that use its contents. Deploying the Global Process App (or any process app that contains the Global Application) affects all process apps that contain or refer to the contents of the Global Application.

On-premise only — Note the following important information about the Global Process App:

• When you create an environment, you see the Global Process App listed on the Deployments sub-tab as Global Process App (environment–set–name). For the Global Process App to be available to designers using SBM Composer, you must Get the process app from the SBM Application Engine server. This puts the process app in the repository, and displays it on the Process Apps tab in Application Repository.
• The Global Process App or any process app containing the Global Application should be deployed and promoted only to an environment in the same environment set as the environment from which the Global Process App was originally loaded. If you deploy or promote the Global Process App or any process app containing the Global Application to a different environment set, the Global Process App in the destination environment will contain everything in the deployed Global Process App, and some system-provided elements in the destination Global Process App will be overwritten.
• When you deploy or promote the Global Process App or any process app containing the Global Application, set the Stop Deploy or Stop Promotion option to on any warning. In this way if you inadvertently deploy the wrong Global Process App or Global Application, the deployment or promotion will stop and give you an opportunity to confirm you are deploying the process app to the correct environment.