Modern Browser Support

Many SBM features require Web browsers that support HTML5. Some of these features are not available in older browsers, such as Internet Explorer (IE) 8.

These features include:

Serena Work Center
Rich Text Editor for applying formatting to e-mail messages, notes, and certain Text fields.
Updated form styling and modern themes
Drill-down display options for Distribution, Advanced Distribution, Summary, Time to State, Elapsed Time, Trend, Backlog Trend, Entering a State, Open and Completed, and State Activity reports (if Flash components are also disabled)
User profile card
Group member lists for Multi-User fields on State forms
Translated strings in the workflow diagram
Second background colors and corner radius settings on custom forms
Standard logout behavior when a user closes the browser or tab that hosts SBM, or when a user navigates away from SBM to another page. This means the behavior is the same whether a user formally logs out or if he or she ends the session by closing the browser or navigating to a different page. Note that the sixty-minute idle timeout remains in place if the session is left open and the user does not log out through one of these means.

If you have problems using these features, you can:

Upgrade your browser, or
Contact your administrator and ask for HTML5 features to be disabled.

In addition, Compatibility Mode should be disabled in all versions of Internet Explorer.

Note: Administrators who use Internet Explorer 8 and who need to disable HTML5 features should log directly into SBM Application Administrator using this URL: http://serverName/tmtrack/tmtrack.dll?StdPage&Template=newwebadmin/index.html.