Removing Record Locks

Record locks prevent multiple users from updating a primary or auxiliary item at the same time. You can remove record locks on individual items as needed. Typically, record locks only need to be removed when a user does not exit the form properly. For details on record locks, refer to About Record Locks.

Select the Display locking user name to requesting user check box to display the user name of the user who established the record lock to users who attempt to update or transition the locked item.

Managed administrators can remove record locks for items in tables they can administer if locks were established by users the administrator has privileges to manage.

To remove record locks:

  1. From the Administrator Portal, click the Record Locks icon. Established record locks are listed, including the login ID and user name of the user who established the lock and the type of item that is locked. Use the Items Per Page setting to control the number of items that appear per page.
  2. Select an established lock in the list.
  3. Click Delete.