Notification System Settings (On-demand Only)

Serena On-demand customers can modify the following options for their instance.

• External server

  Enter the external server name or address to include an HTTP link to items in the body of e-mail notifications. The $LINK() tag must also be included in the body of the notification e-mail template.

• External server port – Enter the port number for the external address. The port number appears in the external HTTP link that is included in the Notification Server e-mail messages if you provide an External server address.
• E-mail Submission - Attach HTML E-mail as PDF

  Select this check box to attach "text/html" formatted e-mails as PDF attachments to the item (in addition to the field mappings you define for the mailbox). This option is useful if incoming e-mails contain HTML and embedded images because text and image sequence are preserved.

• Notification token expiration timeout

  Set the default time for Expired Notification Tokens that are used in e-mail responses. For more information, refer to E-mail Responses.

  For on-demand customers that have installed and configured Hybrid SSO, you can use the following settings to configure the link address that appears in your notifications.

  Important: On-demand customers that are not using Hybrid SSO should not change these settings. These settings override the HTTP link that appears in notifications. The default address and port that is configured by Serena should be used unless you have installed and configured Hybrid SSO.
• Web server

  Enter the name or address of the Hybrid SSO server to include an HTTP link to items in the body of e-mail notifications. The $LINK() tag must also be included in the body of the notification e-mail template.

• Web server port

  Enter the Hybrid SSO server port number. The port number appears in the HTTP links that are included in the Notification Server e-mail messages. The default port value is 80.

• E-mail Recorder - Attach HTML E-mail as PDF

  Select this check box to attach "text/html" formatted e-mails as PDF attachments to the item. This option is useful if incoming e-mails contain HTML and embedded images because text and image sequence are preserved.

To edit options that are not check boxes, select a setting, and then click Details to enter a new Value in the System Settings Editor dialog box. Click Apply to save your changes.