Transition-Type

Description

Transition-Type indicates the type of transition. The available transition types are listed below.

Parameters

Name	Type	Description
TRANSITION-REGULAR	string	Denotes a Regular transition.
TRANSITION-COPY	string	Denotes a Copy transition.
TRANSITION-POST	string	Denotes a Post transition that submits a record into an application table based on the transition of a primary item.
TRANSITION-SUBMITPROBLEM	string	Denotes a Publish transition that creates a Knowledge Base problem or resolution.
TRANSITION-MOBILE	string	Denotes a transition that is available to Mobile Connect users.
TRANSITION-SUBTASK	string	Denotes a transition that creates a Subtask.
TRANSITION-UPDATE	string	Denotes an Update transition.
TRANSITION-DELETE	string	Denotes a Delete transition.
TRANSITION-EXTERNALPOST	string	Denotes a transition that will submit a record into an external database by sending an email message to perform a special kind of e-mail submission.

Usage

Transition-Type is used to describe the types of transition returned in the Transition response returned from the various GetTransition calls. For more information see GetAvailableTransitions.

XML

The following XML shows Transition-Type as seen in the type element of a GetAvailableTransitionsResponse.

<ae:GetAvailableTransitionsResponse>
   <ae:return>
      <ae:transition xsi:type="ae:TransitionIdentifier">
         <ae:displayName>Fix</ae:displayName>
         <ae:id>8</ae:id>
         <ae:uuid>7d095afe-1679-4e68-b492-0ad574bcdb2b</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.FIX</ae:internalName>
      </ae:transition>
      <ae:fromState xsi:type="ae:StateIdentifier">
         <ae:displayName>Evaluating Issue</ae:displayName>
         <ae:id>1</ae:id>
         <ae:uuid>985caf28-7a1c-4038-b6e2-c11703b214cd</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.EVALUATING_ISSUE</ae:internalName>
         <ae:isClosed>false</ae:isClosed>
      </ae:fromState>
      <ae:toState xsi:type="ae:StateIdentifier">
         <ae:displayName>Fixing Issue</ae:displayName>
         <ae:id>4</ae:id>
         <ae:uuid>a555a40c-7554-46f2-80bb-a6ff8b9ec917</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.FIXING_ISSUE</ae:internalName>
         <ae:isClosed>false</ae:isClosed>
      </ae:toState>
      <ae:type>TRANSITION-REGULAR</ae:type>
   </ae:return>
   <ae:return>
      <ae:transition xsi:type="ae:TransitionIdentifier">
         <ae:displayName>Need More Info</ae:displayName>
         <ae:id>4</ae:id>
         <ae:uuid>c2abdb46-47fa-46e3-a5f2-b90a401668e9</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.NEED_MORE_INFO</ae:internalName>
      </ae:transition>
      <ae:fromState xsi:type="ae:StateIdentifier">
         <ae:displayName>Evaluating Issue</ae:displayName>
         <ae:id>1</ae:id>
         <ae:uuid>985caf28-7a1c-4038-b6e2-c11703b214cd</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.EVALUATING_ISSUE</ae:internalName>
         <ae:isClosed>false</ae:isClosed>
      </ae:fromState>
      <ae:toState xsi:type="ae:StateIdentifier">
         <ae:displayName>Returned</ae:displayName>
         <ae:id>2</ae:id>
         <ae:uuid>2b2f2218-5d29-403d-b7e2-779d14b111b4</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.RETURNED</ae:internalName>
         <ae:isClosed>false</ae:isClosed>
      </ae:toState>
      <ae:type>TRANSITION-REGULAR</ae:type>
   </ae:return>
   <ae:return>
      <ae:transition xsi:type="ae:TransitionIdentifier">
         <ae:displayName>Defer</ae:displayName>
         <ae:id>6</ae:id>
         <ae:uuid>ef75fd06-3a00-4e14-a1f9-e9b7b9c5d340</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.DEFER</ae:internalName>
      </ae:transition>
      <ae:fromState xsi:type="ae:StateIdentifier">
         <ae:displayName>Evaluating Issue</ae:displayName>
         <ae:id>1</ae:id>
         <ae:uuid>985caf28-7a1c-4038-b6e2-c11703b214cd</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.EVALUATING_ISSUE</ae:internalName>
         <ae:isClosed>false</ae:isClosed>
      </ae:fromState>
      <ae:toState xsi:type="ae:StateIdentifier">
         <ae:displayName>Deferred</ae:displayName>
         <ae:id>3</ae:id>
         <ae:uuid>65b066a7-45f8-49cc-b5f4-0237f2fd3a2f</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.DEFERRED</ae:internalName>
         <ae:isClosed>true</ae:isClosed>
      </ae:toState>
      <ae:type>TRANSITION-REGULAR</ae:type>
   </ae:return>
   <ae:return>
      <ae:transition xsi:type="ae:TransitionIdentifier">
         <ae:displayName>Copy</ae:displayName>
         <ae:id>19</ae:id>
         <ae:uuid>34e41d1a-9e30-4811-ad40-202bd397ea68</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.COPY</ae:internalName>
      </ae:transition>
      <ae:type>TRANSITION-COPY</ae:type>
   </ae:return>
   <ae:return>
      <ae:transition xsi:type="ae:TransitionIdentifier">
         <ae:displayName>Close</ae:displayName>
         <ae:id>20</ae:id>
         <ae:uuid>970ae164-c2fb-4709-8539-7f295addd3de</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.CLOSE</ae:internalName>
      </ae:transition>
      <ae:fromState xsi:type="ae:StateIdentifier">
         <ae:displayName>Evaluating Issue</ae:displayName>
         <ae:id>1</ae:id>
         <ae:uuid>985caf28-7a1c-4038-b6e2-c11703b214cd</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.EVALUATING_ISSUE</ae:internalName>
         <ae:isClosed>false</ae:isClosed>
      </ae:fromState>
      <ae:toState xsi:type="ae:StateIdentifier">
         <ae:displayName>Resolved</ae:displayName>
         <ae:id>7</ae:id>
         <ae:uuid>ea57582f-5c62-4bcd-b250-5e21cad308e3</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.RESOLVED</ae:internalName>
         <ae:isClosed>true</ae:isClosed>
      </ae:toState>
      <ae:type>TRANSITION-REGULAR</ae:type>
   </ae:return>
   <ae:return>
      <ae:transition xsi:type="ae:TransitionIdentifier">
         <ae:displayName>P4 Update</ae:displayName>
         <ae:id>66</ae:id>
         <ae:uuid>e3a41611-f1e3-4a94-bc54-304f0fcd2227</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.P4_UPDATE</ae:internalName>
      </ae:transition>
     <ae:type>TRANSITION-REGULAR</ae:type>
   </ae:return>
   <ae:return>
      <ae:transition xsi:type="ae:TransitionIdentifier">
         <ae:displayName>Update</ae:displayName>
         <ae:id>1</ae:id>
         <ae:uuid>e3a41611-f1e3-4a94-bc56-934f0fcd2290</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.UPDATE</ae:internalName>
      </ae:transition>
     <ae:type>TRANSITION-UPDATE</ae:type>
   </ae:return>
   <ae:return>
      <ae:transition xsi:type="ae:TransitionIdentifier">
         <ae:displayName>Delete</ae:displayName>
         <ae:id>2</ae:id>
         <ae:uuid>delete</ae:uuid>
         <ae:internalName>SOFTWARE_ISSUES.DELETE</ae:internalName>
      </ae:transition>
      <ae:type>TRANSITION-DELETE</ae:type>
   </ae:return>
</ae:GetAvailableTransitionsResponse>