Notification Subscriptions

The Subscriptions page enables you to subscribe users and group members to notifications and escalations.

First, select the following options to filter the list:

Object Type
Select users or groups to change the list of potential subscribers to users or groups.
View External Users
Select this check box to add users and groups with external product access to the list.
View Occasional Users
Select this check box to add users and groups with occasional product access to the list.
Search
If the Users option is selected, search for users to subscribe to the notification. If the Groups groups option is selected, search for groups to subscribe members to the notification. Searches are case-insensitive.

Note: External users cannot subscribe to notifications themselves, so you must set their subscriptions.

Then, select the following options as they apply:

Channel
Select an associated channel. If you add one or more user channels to the notification, select a channel in the drop-down list and manage the subscriptions for that channel. You manage subscriptions for e-mail messages separately from messages that are sent through user channels.
Notify
Always deliver a notification to selected users or groups. Users or group members cannot unsubscribe from these notifications.
Allow to Subscribe
Enables users or group members to subscribe to the notification in their user profile. Selected users and groups can also subscribe to Item Notifications, which are available in the Actions list for individual items.
Subscribe
Subscribes the selected users or groups to notifications. Users and group members can later unsubscribe from these notifications in their user profile.
Note: If users were subscribed to a notification as part of their group membership, the name of the group is listed in the Subscribe column.

To manage notification subscriptions for several users at once:

Use the Set All drop-down list to select all of the users in the Notify, Allow to Subscribe, or Subscribe columns.
Use the Clear All drop-down list to clear all of the selected users in the Notify, Allow to Subscribe, or Subscribe columns.