E-mail Setup → Mailboxes and E-mail Submission → Mailbox Settings → Mailbox Configuration Settings
Use Mailbox settings to configure mailboxes used for e-mail submissions and cross-database posting.
The following options are available on the Mailbox Settings page for projects that are enabled to allow submissions:
Type the full e-mail address of the account.
Enter the login or user name of the mailbox account that will be used for e-mail submission.
Type the password for the e-mail address, and then verify it. Users submitting items do not need to know this password.
Select this check box to allow submissions from external SBM databases. (On-premise only.)
Select this check box to allow updates from external SBM databases to be submitted through this mailbox. This check box must be selected if items in the current system will be posted to an external SBM database. (On-premise only.)
If you are adding or editing a mailbox for a specific project, the project name is indicated here.
If you are adding or editing a mailbox from the global Mailbox page, navigate to the project you want to use for this mailbox.
Select this check box to send users a confirmation e-mail message for successful submissions, and then select an e-mail template from the list.
Select this check box to send users an e-mail message for failed submissions, and then select an e-mail template from the list.
Type an e-mail address that should appear in the From address field for confirmations and error messages. User replies to confirmations and error messages will be sent to this address.
Once a project is selected for a mailbox, you can map fields in incoming messages to fields in the project. For details, refer to Mailbox Field Mapping.
Copyright © 2007–2015 Serena Software, Inc. All rights reserved.