General Channel Options

Use the following options to create a new channel and enter its parameters. For details using about channels, refer to About Channels.

Name
Enter a name for the channel that will help you identify it in notifications.
Description
Enter a description of the channel.
Plugin
Select the channel's associated plugin from the drop-down list. (On-premise only) – You must register the plugin in SBM Configurator before you can associate it to a channel.

Note: The default plugins for on-demand customers are RSS and XMPP.

Tip: Click the edit icon to change the display name of the plugin. This enables you to change the plugin name to a more user-friendly version for users that will enter their own recipient IDs in their user profiles.

Setting Channel Parameters

Use this section to set the channel's parameters.

Broadcast Type – Select this check box to create a broadcast channel. Broadcast channels send messages to a target that is not an SBM user. For example, if you want notification messages to be posted to a generic Twitter wall, select this option.
Otherwise, clear the check box to create a non-broadcast, "user" channel. Use this option to have notifications for this channel sent to specific users that are subscribed to the notification or escalation. For example, you can create a non-broadcast user channel that uses the XMPP plugin to sends messages to select users via instant message (IM).

User channels require specific recipient IDs. Users can manage their own recipient IDs in their user profiles, or you can manage recipient IDs for each user in the Channels tab. For details, see User Channel Settings.

Note: This option is read-only for certain plugins. For example, Twitter-based channels are broadcast-only, so the check box is selected by default and set to read-only. XMPP-based channels send messages to specific users, so the check box is cleared and read-only.
Certain plugins require parameters to receive messages from SBM. For example, if you configure a plugin for a social network like Twitter or Facebook, you must create a new social network account and an associated developer application in order to retrieve OAuth credentials that the channel will use to post updates to the account's Twitter or FaceBook wall. For more information about creating and registering plugins, visit http://www.serena.com/support and search for solution S139424.