E-mail Setup → Mailboxes and E-mail Submission → Preparing Your System for E-mail Submission → Using XML E-mail Submission
E-mail messages, templates, and forms used for XML submission must adhere to the specifications published in the ttemail.xsd XML schema file. On-premise customers can find this file in the xmlschemas folder of your SBM Application Engine installation directory. On-demand customers should contact Customer Support for this file.
Data from the following field types are parsed to SBM fields when submitted through XML e-mail submission:
User (maps to user's unique database id or login ID, not to user name)
Examples for formatting XML for use with e-mail submission are available at http://www.serena.com/support.
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