Introduction to SBM Application Administrator → About Application Administration
SBM Application Administrator enables you to perform application configuration tasks—such as adding projects and assigning them to workflows, creating user accounts and assigning them to roles and groups, and creating notifications.
Make sure that you understand the following administrative concepts before you use SBM Application Administrator.
SBM Composer is used to design applications, including workflows, states, transitions, forms, roles, and other process elements. Once deployed, these applications are configured using SBM Application Administrator.
An application is a collection of elements that work together in an interactive process to solve a business requirement, such as managing work tasks or tracking customer support calls. An application is based on a single primary table and typically contains workflows, fields, forms, roles, projects, reports, and notifications. Applications are created in SBM Composer as part of a process app, which can contain multiple applications.
Projects serve as storage bins for primary items, which follow a workflow. Projects are grouped by application.
Projects enable you to organize groups of primary items in a way that makes sense for your workflow. For example, you can create a project for each functional team working on a product or for each version of the product.
A workflow is a collection of states, transitions, and fields that define a process. Workflows are created in SBM Composer and deployed to your runtime environment. You can then assign projects to workflows. This two-fold system enables you to first define your processes, and then assign them to projects to track primary items at various levels. Several projects may use the same workflow.
A role is a collection of application-related privileges. Users may have different roles in different projects, and a user can be assigned to multiple roles. Examples of the types of permissions associated with a role are the ability to view and update fields; the ability to perform specified actions on items, attachments, notes, and reports; and the ability to specify access to, or restriction from, certain transitions. Designers create roles in SBM Composer as part of an application.
Each user has an account with characteristics such as a user login ID, password, and e-mail address. Each account has privileges associated with it that determine the information the user can access and functions the user can perform. Privileges are assigned to users as part of their group membership and role assignment.
A group is a named collection of users who have the same privilege set. A group might be created for a particular project, for example, or for a division within the company. A user can be assigned to multiple groups.
The core privileges available for groups and roles are generally the same. However, groups contain additional privileges, such as system and administrative privileges that are not available with roles. Typically, complex process apps require a combination of roles with the additional privileges that groups provide.
Resources enable you to manage resource team assignments, scheduling, job functions, and skills of employees in your organization. Resources can be based on SBM user accounts or for employees who do not have SBM accounts. This information can be used for assigning resource teams to plans in Serena Demand Center or for other planning purposes.
Notifications are generated when certain events occur in the system. For example, users can be sent e-mail notifications when an item is assigned to them. Notifications can also be used to execute scripts, call Web service functions, and automatically add and remove items from folders.
When a new process app is deployed, certain features are automatically enabled. This eases the process of adding new applications.
The person who deployed the process app can view and submit items into the application's projects and is automatically assigned all roles on these projects.
Depending on your product-access type and privileges, you may only be able to administer specific applications and application features, users, and groups. For details, refer to Managing Administrators.
Application Administrator does not lock application elements with features, such as projects, roles, users, groups, and notifications.
Delete changes made by the first administrator and save your changes.
Delete your changes and update the page with the changes made by the first administrator.
Cancel the save operation.
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