Working With Items → Submitting New Work Items
Use the +New icon on the toolbar to add new work items to any project or service in any application you can access.
To add a new work item:
Shows a list of the projects you most recently submitted items into. This list is initially empty but is populated as you submit items.
Shows a list of projects you have selected as favorites. To add favorites, select the Recent tab, hover over a project name, and then click the plus sign.
Provides a way to search for projects or navigate the project tree. Refer to the following sections for guidance.
You can browse the project tree or service catalog to find the project you need to submit a work item into.
You can also search for projects by name, description, or application name. Serena Service Manager users can search for services by name, description, or service category name.
To find a project on the Browse tab:
Search for projects in every application you can access.
Limit your search to projects you have selected on the My Projects tab of your user profile.
Limit your search to projects for the application or application group you have selected on your toolbar.
Serena Service Manager users only: limit your search to available IT services.
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