Elapsed Time Reports

Elapsed Time Duration reports show the amount of time primary items remain in a state or collection of states. You can use this report to display items that have remained in a state beyond the desired time. The report helps you to find bottlenecks in your processes by breaking down how long items spend in particular states.

For example, assume that you are the manager of a loan processing division that has a service level criteria which seeks to have all new loans reviewed and approved in 5 days. However, when more information is required from the customer, items move into a state that should not be counted in the total 5 days that this process should take. To manage this process, you could create an Elapsed Time with three buckets: less than 2 days, 5 days, and greater than 5 days. You select only the states that items are in while they count toward the 5 day requirement.

The results inform you about your process and possible problems while ignoring delays that are initiated by slow customer response. The less than 2 days bucket gives you a general sense of the incoming rate of new loans. The 5 days bucket (items opened 2 to 5 days) lets you monitor the loans to make sure that they are addressed in less than 5 days. If the loans have not been addressed in the desired 5 days, they will appear in the greater than 5 days bucket, which you can analyze to improve your overall process for future loan processing.

Elapsed Time reports output as a bar graph.

Important: Elapsed Time reports may not return data if your administrator has disabled Flash components or in browsers that do not support HTML5.

Key Benefits

Elapsed time reports track the time that items have remained in the backlog.
Elapsed time reports can find bottlenecks in processes by displaying how long items remain in particular states.

Content Options

The following options are available in the Content area for Elapsed Time Duration reports:

Report Item Type
Indicates the application the report is based on.
Report Project
For reports based on primary tables, the project you select when creating a report determines which items are returned in your report. The project selection also determines where the report is stored and which users can access the report. For example, if you select Project A, only users who have privileges to run reports in Project A can run the report.

For details, refer to Selecting a Report Project.
Report Style
Choose to display your report as a tabular report or as an area chart, bar chart, horizontal bar chart, line chart, percentile stacked bar chart, scatter chart, stacked bar chart, or tape chart.

Consider the following information when you select a report style:
- For graphical reports, labels may be truncated for fields that contain long selection values.
- If you select a tape chart and your data set contains more than five items, the lines in the chart may appear as black.
Start Date
This field is required; however, the time of day is optional. Either click the calendar icon to select a date, or enter a date specification using the format indicated below the input field.
End Date
This field is optional. If you do not specify an end date, the report uses the current date.
Select States
Select one or more states to display how long items have remained in that state. If you select multiple states, the results will be the sum of time that each item has remained in the collection of states. For each time interval group (see the entry for Time Interval Groups below), the report displays the number of items that have been in those states for that length of time (for example, the number of items that have been in the New and Assigned states for less than 10 days). You can choose to divide the results by a particular field (see entry for Group By) which would result in multiple columns for each Time Interval Group.
Select Calendar
Select a calendar to use for determining durations. The calendar that you select determines how time is calculated. For example, if your calendar has 8 hours per standard working day Monday through Friday, and your item has been in the state from Saturday to Tuesday at noon, then the item will have been in the state for 12 hours or 1.5 days.
Note: Calendars are created in SBM Application Administrator.
Total By
Choose to increment results in days, weeks, months, or quarters. The date and time selected as a start date determines the beginning of the increment period. for example, if you specify Feb. 15 as a start date and select Quarters from the Increment drop-down list, report results are organized by quarter beginning with Feb. 15. For monthly increments, if you select a start date that does not apply to all months, such as Jan. 31, that date is only used when it applies. In addition, the specified end date is increased when needed to reflect an entire time period. If your last column starts at 3/30/2013 at 5 a.m. and you selected a monthly increment, the end date for the last column is 4/30/2013 at 5 a.m. For details on selecting start and end times for Trend reports, refer to Search Filter.
Time Interval Groups
Select one to four time intervals. For example, if you entered 2 days, 5 days, and 10 days, the report shows duration groupings of:
- Less than two days
- Two days to less than five days
- Five days to less than ten days
- Greater than or equal to ten days

Search Filter

Search filters enable you to narrow your search for items.

Select the following options for creating a search filter for your report:

Option	Description
Include Items From Sub-projects	Select this check box to include items from sub-projects of the project selected from the Report Project list. This option is not available for reports created against auxiliary tables.
Show Search Filter In Results	Select this option to display your Search Filter settings in the output of the report. This option allows report viewers to see which filters are used in the report. It is also helpful when you select to print a report, since it displays which Query At Runtime parameters were selected.
Limit selections using field dependencies and project selections	Select this check box to use the project's field dependency rules. For example, in Project A, the Priority field has a dependency with the Severity field. The dependency states that when the Severity field is Critical, then the Priority field must be 1 or 2. You create a Details report on Project A and add a Search Specification of `Severity in Critical`. Then, you add a Search Specification for the Priority field. The available Field Values for the Priority field will be limited to 1 and 2. Note: Changing this setting does not affect values that have already been selected.
Basic Conditions	When you select a field from the Fields drop-down list, the Operator drop-down list contains values appropriate for that field, and the list box underneath the list of field values contains the possible values for that field. In some cases, you see a search icon, which you can use to filter the list of values. Select an operator, and then select the value or values that constitute your search criterion. Note: If there are arrow buttons and a second list box to hold field values, you can either use the arrow buttons to move values that you want in your criterion into the right-hand box, or you can multi-select the values in the left-hand box; however, do not use both mechanisms at once. Click OK to save your criterion.

Additional Options

The following additional options are available Elapsed Time reports: These options can be considered "advanced" report options.

Show Whole Rows and Columns of Zero (0)
By default, Distribution reports do not show rows that have only zeros as values. Select this check box to show the rows that only have zeros as values.
Use Logarithmic Scale (Graphs only)
Select this check box to apply a logarithmic scale to your report. You may want to do this to reduce your report results to a manageable range if they cover a large range of values. This option only applies to certain report styles, such as line, scatter, and bar charts.
Footer
Optionally, supply a footer for your report.
Note: The footer renders some common HTML tags such as <i>, <b>, and <font>. However, this means that character entity references such as >, <, ", and & are not encoded in the footer. Therefore, in order to display <Some Text> in the footer, you must send the following encoded sequence: <Some Text>.
Choose Colors for Values
Choose custom colors for values for the Group By field you selected on the Content tab. If you do not select colors, random colors are used.

Drill-Down Display Options

The following options are available in the Drill-Down Display Options area of the report form. They enable you to specify which fields to include in the drill-down reports as well as column widths and sorting criteria.

Note:

Drill-Down Display Options may not be available if your administrator has disabled Flash components or in browsers that do not support HTML5.
You cannot drill down into a report when it is contained in a Drill Through report and used to drive another report. See Drill Through Reports for more information.

The following table describes each of the fields that you use to specify drill-down display options:

Field	Description
Value Display Format	Select this check box to use the default columns for the drill-down report. Clear the check box to enable the Select Columns to Display feature.
Select Columns to Display	Select the fields that you want to appear as columns in the drill-down reports. To select or deselect a field, move it to or from the right-hand box using the arrow buttons.
Set Custom Field Widths	Optionally, specify the width (in pixels) for the columns in the drill-down reports.
Sorting	Select the fields on which you want to sort the data in the drill-down reports.

Results

Elapsed Time results appear in a bar chart, with items grouped based on the selected time interval. If you have selected to group items by a particular field, you will see multiple bars per time interval.

For example, in the following screenshot, the items have been grouped by Severity. This results in the 5 bars within each Time Interval.

Tip: With the multiple columns, hover your cursor over a specific column to display the value which the column represents.

Users can select any bar to drill-down and display a listing report of the items. Note that the when you drill-down on a bar, the total items displayed may differ from the results shown in the Elapsed Time report. This is due to the fact that the elapsed time report shows all items while the drill-down results shows only items that you have privileges to view. For example, the Elapsed Time report may show a result of 10 items, but when you drill-down, you will only see 8 items because you do not have permission to view the other 2 items.

Note: The Elapsed Time report only shows items which have remained in a state for a time greater than 0.