Terminology Conventions

The following terminology conventions are used throughout SBM documentation to discuss the following elements:

• Items: Generic term that encompasses both primary and auxiliary items, including issues, incidents, contacts, and problems. Reports are also referred to generically as items.

• Primary Items: Items like issues and incidents, which are stored in a Primary table and follow a workflow process.

• Auxiliary Items: Items like contacts, companies, and problems, which are stored in an Auxiliary table and do not follow a workflow process.