Use the following options to create a new channel and enter its
parameters. For details using about channels, refer to
Enter a name for the channel that will help you identify it in
Enter a description of the channel.
Select the channel's associated plugin from the drop-down list.
(On-premise only) – You must register the plugin in
before you can associate it to a channel.
Note: The default plugins for on-demand customers are RSS and XMPP.
Tip: Click the edit icon to change the display name of the
plugin. This enables you to change the plugin name to a more user-friendly
version for users that will enter their own recipient IDs in their user
Setting Channel Parameters
Use this section to set the channel's parameters.
- Broadcast Type – Select this check box to
create a broadcast channel. Broadcast channels send messages to a target that
is not an
user. For example, if you want notification messages to be posted to a generic
Twitter wall, select this option.
Otherwise, clear the check box to create a non-broadcast, "user"
channel. Use this option to have notifications for this channel sent to
specific users that are subscribed to the notification or escalation. For
example, you can create a non-broadcast user channel that uses the XMPP plugin
to sends messages to select users via instant message (IM).
User channels require specific recipient IDs. Users can manage
their own recipient IDs in their user profiles, or you can manage recipient IDs
for each user in the Channels tab. For details, see
User Channel Settings.
Note: This option is read-only for certain plugins. For example,
Twitter-based channels are broadcast-only, so the check box is selected by
default and set to read-only. XMPP-based channels send messages to specific
users, so the check box is cleared and read-only.
- Certain plugins require parameters to receive messages from
For example, if you configure a plugin for a social network like Twitter or
Facebook, you must create a new social network account and an associated
developer application in order to retrieve OAuth credentials that the channel
will use to post updates to the account's Twitter or FaceBook wall. For more
information about creating and registering plugins, visit
and search for solution S139424.
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