Mailboxes and E-mail Submission

SBM enables e-mail messages sent to a specific address to be submitted as primary items. The Mail Client, which is configured in the SBM Configurator in on-premise systems, processes e-mail submissions.

There are three types of e-mail submission:

• E-mail Submission by Users

  Users with valid SBM accounts can submit primary items by e-mail as long as their account contains at least one e-mail address. For details, refer to Preparing Your System for E-mail Submission.

• XML E-mail Submission

  You can automate item submission from external tools by sending properly formatted XML in e-mail messages to a specified e-mail address. For details, refer to Preparing Your System for E-mail Submission and Using XML E-mail Submission.

  Note: Support for development efforts for writing or modifying XML is provided by Professional Services. Questions regarding XML operations as documented will be handled by Serena Customer Support.
• Cross-database Posting
  Uses the Mail Client, Notification Server, and external post transitions to submit items into external databases. For details, refer to the SBM System Administrator Guide.

  Note: In general, orchestrations are the preferred method for automating submission of items. For guidance on using orchestrations, refer to SBM Orchestration Guide.

For details, refer to Preparing Your System for E-mail Submission.