SLA Settings

Restriction: To define or modify SLAs, you must have the following:

Service Level Agreements (SLAs) are used to measure how well an organization responds to requests for service compared to its published metrics. You define SLAs at the project level of an application.

The SLAs page lists the SLAs that have been defined for the project. It includes the name, description, status, and effective date of each SLA.

To access this page, in SBM Application Administrator, click the SLAs tab on the project page.

Important: In Work Center, SLA reports and the SLA widget only show data if projects have SLAs defined for them, and if one or more service requests have been associated with those projects in Service Request Center.
Toolbar Options
Tip: Click the icon next to the SLA name to see a summary of the SLA.